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Privacy Policy

Privacy Policy

Welcome to the website of Udi Gilili (hereinafter: “the Site”), operated and managed by Udi Gilili, Authorized Dealer (Business ID: 066158304) (hereinafter: “the Business”, “we”, “us”).

We value your privacy and are committed to protecting your personal information in accordance with Israel’s privacy protection laws, including the Privacy Protection Law, 5741-1981, and its regulations. This policy is intended to clarify what types of information we collect, how we use it, how it is stored, and what your rights are regarding this information.

 

1. Information Collection

We collect information in several ways:

a. Information Collected Automatically During Browsing: When using the Site, we automatically collect technical and statistical information through services such as:

  • Google Analytics: Including IP address (subject to anonymization according to the service’s settings), browser type and version, device type, operating system, duration of visit, pages you visited, and other usage patterns.

  • Google Search Console: Information about search queries, traffic sources, and other technical information for site improvement.

b. Information Provided Voluntarily by You: The Site contains forms, and during a purchase, you may provide personal information:

  • Contact Form: Where users are required to enter details such as full name, email address, phone number, and free text.

  • Newsletter Signup Form: Where an email address is required. (This information is stored in the Site’s systems and is not automatically transferred to an external mailing system).

  • When Making a Purchase: We collect the information necessary to complete the order, such as: full name, shipping address, email address, and phone number.

c. Payment Information: We do not store your credit card details. The payment and clearing process is handled entirely by a secure third-party provider, ‘Hashbonit Yeruka (Morning)’, which adheres to strict security standards (PCI-DSS).

 

2. Purpose of Use of Information

The information collected is used by us solely for the following purposes:

  • Processing and Fulfilling Orders: To process payment, issue accounting documents (via ‘Hashbonit Yeruka’), ship the products to you (via HFD), and contact you regarding the order.

  • Responding to Inquiries: Received through the contact form.

  • Sending Updates (Marketing): Sending newsletters, updates, and promotions via email, subject only to your explicit consent.

  • Improving User Experience: Understanding user needs and improving the site’s interface (using automated information).

  • Operation, Security, and Legal Compliance: Analyzing site activity for maintenance, security, technical upgrades, and compliance with legal or regulatory requirements.

 

3. Data Retention Period

Information related to order fulfillment (such as invoices and order details) will be retained for the period required by law (e.g., 7 years according to tax laws). Information received from forms will be retained for the time necessary to provide the response or service, and newsletter subscription information will be retained as long as you have not requested to be removed.

 

4. Sharing Information with Third Parties

We do not transfer personally identifiable information to external parties, except in one of the following cases:

  • It is required by law, court order, or a demand from a competent authority.

  • For Order Fulfillment and Operational Services: We share information only as necessary with suppliers who assist us in operating the business, such as:

    • Payment Processing and Accounting Providers: ‘Hashbonit Yeruka (Morning)’ for processing payments and issuing accounting documents.

    • Shipping Companies: HFD for delivering the products to your address.

    • Analytics Providers: (Google) for statistical analysis.

    • Other Technical Providers: Such as website hosting or information security services.

These suppliers are obligated to maintain the confidentiality of the information and use it only for the purpose for which it was provided.

 

5. Cookies and Similar Technologies

The Site uses cookies for:

  • Ongoing Operation of the Store: For example, remembering items added to your shopping cart.

  • Analyzing browsing behavior and improving user experience.

  • Statistical measurement via Google Analytics.

You can manage or block cookies through your browser settings; however, blocking them may impair the Site’s functionality and your ability to make a purchase.

 

6. Information Security

We take reasonable security measures, both technical and organizational, to prevent unauthorized access, misuse, loss, or damage to your personal information. The Site is secured with an SSL protocol (encrypted communication) to protect the purchase process and information submission. However, no system is 100% secure, and we cannot guarantee absolute protection.

 

7. Your Legal Rights

In accordance with the Privacy Protection Law, 5741-1981, you have the following rights:

  • Right to Access Information: You may contact us and request to review the information collected about you.

  • Right to Rectify or Erase Information: If the information is incorrect, incomplete, or irrelevant, you may request its correction or deletion (subject to legal limitations, such as the obligation to retain invoices).

Requests to exercise these rights can be sent to the email address: [email protected].

 

8. Transfer of Information Outside of Israel

The use of services like Google Analytics and payment systems (‘Hashbonit Yeruka’) may involve the transfer of information to servers located outside of Israel. We ensure that any such transfer is carried out in accordance with applicable law and subject to ensuring an adequate level of protection for the information.

 

9. Updates to this Privacy Policy

We may change and update this privacy policy from time to time. Updates will be published on the Site indicating the last update date (as noted at the bottom of this document), and continued use of the Site after the changes are published will constitute acceptance of the updated policy.

 

10. Contact Us

For any questions, requests, or complaints regarding this privacy policy, you may contact us by the following means: